Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSORG514 Mapping and Delivery Guide
Develop, monitor and supervise work practices to meet financial services regulatory requirements

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSORG514 - Develop, monitor and supervise work practices to meet financial services regulatory requirements
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop, monitor and supervise staff and work practices within a defined area of responsibility. It requires assessing the effectiveness of workplace procedures and implementing regulatory and quality assurance measures.It applies to individuals who use a range of specialised and managerial techniques to manage their own work and supervise others in any sector of the financial services industry.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

common office equipment, technology, software and consumables

legislation, regulatory information, and organisational policy and procedures documentation required to produce the performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and assess licensing and regulatory environment
  • Develop and maintain frameworks for management obligations for licensing and prudential requirements on products and services offered by organisation
  • Critically analyse existing organisational governance over obligations, licensing and prudential requirements
  • Maintain registers of obligation according to organisational policies and procedures
  • Communicate updates to licensing and regulatory obligations to staff
       
Element: Communicate knowledge of products and services offered
  • Inform staff of financial products and services offered by organisation, requirements of industry organisations and service providers
  • Identify for staff features and processes of specific products and services
  • Conduct research and engage in continuous professional development to improve and inform knowledge of industry product and service developments
  • Communicate updates to industry products and service developments to staff
       
Element: Maintain and manage stakeholder relationships
  • Establish protocols for regulatory engagement
  • Identify and manage key trends of the regulatory environment
  • Critically analyse proposed responses to regulatory changes
  • Manage regulatory requests with appropriate stakeholders according to organisational policies and procedures
  • Update relevant systems with details of regulatory interactions within required time frames
       
Element: Monitor and supervise work for compliance
  • Access and monitor legislation and regulatory information applicable to relevant work practices
  • Monitor client interactions to ensure advisory limitations required by the regulator are met
  • Establish and maintain work practices with required documentation to comply with legislative guidelines
  • Monitor all work for adherence to accepted codes of conduct and escalate incidents of non-compliance to appropriate personnel
       
Element: Review work for compliance
  • Review completed and current work of team members to confirm compliance to established work practices
  • Provide appropriate feedback to individuals on compliant and non-compliance work practice
  • Investigate and escalate non-compliant work practices according to organisational policies and procedures
       
Element: Implement and assess workplace practices
  • Identify and assess implementation of workplace processes and procedures within area of responsibility
  • Critically analyse implementation of licensing and regulatory changes
  • Identify areas for improvement in workplace procedures and make recommendations to appropriate personnel
  • Implement and monitor organisational quality assurance measures and systems as required, and document results
  • Prepare documents to meet regulatory requirements
  • Critically analyse reports to be submitted to regulators
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop, monitor and supervise work practices that are required to meet financial services regulatory requirements on two occasions and include:

interpreting compliance with regulatory requirements and codes of conduct for work practices

monitoring of work practices to confirm compliance with applicable organisational, legislative and regulatory requirements

assessing of the effectiveness of workplace procedures

undertaking of continual professional development by staff

implementing of organisational quality assurance procedures.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

main industry roles of financial representatives

fraud deterrence practices

key trends of the regulatory environment

key government bodies and representatives involved in regulating financial products and services, and methods for accessing their regulatory guidance and information

main features, benefits, practices, and licensing and prudential requirements of different types of financial products and services offered by the organisation

organisational governance framework, policy, procedures, objectives and guidelines

a range of applicable professional development activities

applicable legislation, regulation and compliance requirements for the financial services industry, including privacy obligations and codes of practice

supervisory responsibilities for ensuring compliance within the applicable financial services area.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop and maintain frameworks for management obligations for licensing and prudential requirements on products and services offered by organisation 
Critically analyse existing organisational governance over obligations, licensing and prudential requirements 
Maintain registers of obligation according to organisational policies and procedures 
Communicate updates to licensing and regulatory obligations to staff 
Inform staff of financial products and services offered by organisation, requirements of industry organisations and service providers 
Identify for staff features and processes of specific products and services 
Conduct research and engage in continuous professional development to improve and inform knowledge of industry product and service developments 
Communicate updates to industry products and service developments to staff 
Establish protocols for regulatory engagement 
Identify and manage key trends of the regulatory environment 
Critically analyse proposed responses to regulatory changes 
Manage regulatory requests with appropriate stakeholders according to organisational policies and procedures 
Update relevant systems with details of regulatory interactions within required time frames 
Access and monitor legislation and regulatory information applicable to relevant work practices 
Monitor client interactions to ensure advisory limitations required by the regulator are met 
Establish and maintain work practices with required documentation to comply with legislative guidelines 
Monitor all work for adherence to accepted codes of conduct and escalate incidents of non-compliance to appropriate personnel 
Review completed and current work of team members to confirm compliance to established work practices 
Provide appropriate feedback to individuals on compliant and non-compliance work practice 
Investigate and escalate non-compliant work practices according to organisational policies and procedures 
Identify and assess implementation of workplace processes and procedures within area of responsibility 
Critically analyse implementation of licensing and regulatory changes 
Identify areas for improvement in workplace procedures and make recommendations to appropriate personnel 
Implement and monitor organisational quality assurance measures and systems as required, and document results 
Prepare documents to meet regulatory requirements 
Critically analyse reports to be submitted to regulators 

Forms

Assessment Cover Sheet

FNSORG514 - Develop, monitor and supervise work practices to meet financial services regulatory requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

FNSORG514 - Develop, monitor and supervise work practices to meet financial services regulatory requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: